FAQ

Classic Whey is a complete protein with the best value for money. Isolate is filtered further: more protein, almost no lactose or fat, ideal when cutting or if your digestion is sensitive. Vegan Protein is 100% plant-based and lactose-free.

Browse all three ranges in our Protein collection.

No. Our products are formulated without doping substances and manufactured in Belgium under strict quality controls, with full batch traceability. You can use them with confidence as part of organised sport.

More details on our Quality & certifications page.

Isolate only contains traces of lactose thanks to its advanced filtration: it suits most people who are sensitive to lactose. If your intolerance is severe, choose Vegan Protein, which is naturally lactose-free.

A large part of our range is suitable for a halal diet. The status is shown on each product page; if in doubt about a specific product, write to us via the contact form with the product name.

We offer a dedicated 100% plant-based range (proteins and supplements) clearly labelled “Vegan” on the site. Other products may contain ingredients of animal origin (milk, gelatin): check the label on each product page.

The origin of the gelatin is stated on the label and the product page of each product concerned. For a specific product, contact us and we will confirm the exact origin of the batch.

As part of a balanced diet and regular activity: a protein to preserve muscle mass, L-carnitine around training, and our shape-focused formulas. Our Objectives guides explain how to combine them for your profile.

As soon as your order ships, you receive an email with your GLS or Mondial Relay tracking link. You can also find the tracking at any time in your account, under orders.

No email received? Check your spam folder before writing to us.

Every confirmed order ships within 2 working days at the latest, with tracking. Delivery times then vary by country and method: 1 to 5 working days for Belgium and most neighbouring countries, up to 5 to 8 days for some destinations.

Per-country details are in our shipping policy.

Yes, delivery is free for some countries above a minimum order amount. That amount varies by country and delivery method.

To learn more, see our shipping policy; exact costs are shown at checkout before you confirm.

First check with your neighbours, your concierge and drop-off spots (parcel box, garage). If the parcel is still missing after 48 hours, contact us with your order number: we open an investigation with the carrier and keep you posted.

Yes, as long as the order has not shipped yet. Write to us as soon as possible via the contact form with your order number and the correct address. Once the parcel has shipped, changes are no longer guaranteed.

Yes, as long as the order has not been prepared: contact us quickly with your order number. If it has already shipped, you can use your right of withdrawal on receipt (see Returns & refunds).

We deliver to more than 20 European countries, including Belgium, France, Luxembourg, the Netherlands, Germany, Spain, Italy, Portugal, Austria, Ireland, Poland and much of Central and Northern Europe.

The full list of served countries, per-country costs and excluded areas is in our shipping policy.

You have 14 days after receipt to exercise your right of withdrawal, for unopened products in their original packaging. Contact us with your order number and we will send you the step-by-step return procedure.

Full details in our delivery & returns policy.

The refund is issued to your original payment method within a maximum of 14 days after your return reaches our warehouse. You receive a confirmation email at every step.

Report it to us within 5 days of receipt, with a photo of the parcel and the product and your order number, via the contact form. We will resend the right product or refund you, at no cost to you.

Yes, for an unopened product within 14 days of receipt: for example to change flavour or size. Contact us and we will arrange the exchange; only any price difference is charged or refunded.

Visa, Mastercard and American Express cards, Bancontact, PayPal, Apple Pay and Shop Pay. All payments are processed securely; no banking details are stored on our site.

The most common causes: the code has expired, only one code can be used per order, the minimum spend has not been reached, or some products already on sale are excluded. Check the offer conditions; if the problem persists, write to us with the code and your cart contents.

Yes. The order confirmation serves as proof of purchase; for an invoice in a company name (with VAT number), contact us with your order number and billing details and we will email it to you.

Yes. The site is fully encrypted (HTTPS) and payments go through PCI-DSS certified providers with strong authentication (3D Secure). We never have access to your full banking details.

We work with gyms, specialist shops and distributors across Europe. Introduce your business (company, country, expected volumes) via the contact form: our sales team will reply with the B2B conditions.

Send your presentation (profiles, audience, collaboration ideas) via the contact form, mentioning “Partnership” in your message. The marketing team reviews every request and gets back to you if the profile fits.