Terms and conditions.

Article 1: GENERAL INFORMATION

1.1 These general terms and conditions apply to the use of the QNTSPORT.COM website and the sale of products by QNT SA, registered under company number 0431.635.548 with registered office at Technoparc de Thudinie, 3, 6536 Donstiennes (Belgium).

1.2 Access to and use of this website (referring to QNTSPORT.COM), as well as the products and services available, are subject to the terms and conditions set out below. By using this site, the customer agrees to these terms and conditions.

1.3 These general terms apply to the entire relationship between the Buyer and the Seller (the Seller refers to QNT and the Buyer refers to any natural or legal person visiting the QNTSPORT.COM website and placing an order or making a purchase, regardless of location or means used), particularly (but not limited) to:

- Visiting and using the site, as well as interpreting and understanding all statements on the site
- All orders, deliveries, and purchases made online via the site
- Understanding and interpreting any public communications by the Seller (advertising or otherwise).

The following actions by the Buyer imply full and unconditional acceptance of these general terms:

- Visiting and using the Website
- Any Order, delivery, or purchase from the Seller

Article 2: CONTRACT

2.1 These general terms apply to all contracts (a contract refers to any agreement made between the Seller and the Buyer relating to the products) and shall prevail over any purchase conditions from the Buyer. No deviation shall be accepted without written confirmation from the Seller.

2.2 Each contract is concluded intuitu personae between the Buyer and the Seller and may not be assigned or transferred by either party without the prior written agreement of the other, except as otherwise provided below. The Seller may assign or transfer to any third party any claim, request, right, or guarantee it holds over the Buyer under this agreement. This transfer must not reduce consumer guarantees without the latter’s agreement.

2.3 Any waivers or concessions granted by the Seller shall not invalidate or alter the application of these terms and shall not affect the Seller’s rights. The Seller may amend these general terms at any time. These changes will apply upon first communication, except for purchases or orders already completed.

Article 3: ORDERS

3.1 The Buyer may submit orders for various products differing in characteristics and price. The product specifications are those of the Seller at the time of the order.

3.2 As the Seller’s products are subject to change, the Seller may at any time modify their features or components, or remove a product from its catalog for any reason, including legal or regulatory updates. The Buyer will be informed accordingly.

3.3 The shopping cart gives an overview of the selected products. During checkout, the Buyer must provide shipping and payment information. A summary is shown before confirmation. Clicking “order” finalizes the purchase.

3.4 By submitting the order, the Buyer makes a binding offer to enter into a sales contract for the items in the cart. Submission confirms agreement with these terms.

3.5 Orders become final only after confirmation via an order acknowledgment from the Seller.

3.6 The Buyer is responsible for providing accurate order details. The Seller shall not be liable for errors made by the Buyer, including shipping or billing address mistakes.

Article 4: PRICES

4.1 Unless otherwise stated, products are invoiced at the price applicable at the time of order. Prices include Belgian VAT and applicable taxes.

Article 5: DELIVERY

5.1 Orders are processed only after confirmation and receipt of payment. No changes can be made without explicit approval.

5.2 Shipping costs are borne by the Buyer unless otherwise agreed in writing.

5.3 QNT is not liable for delivery errors due to incorrect address details. If a parcel is refused by the customer, return shipping costs apply.

Article 6: CUSTOMS DUTIES

6.1 Orders delivered outside Belgium may be subject to customs duties or taxes imposed by the destination country.

6.2 These charges are the responsibility of the customer. QNT is not obligated to inform the customer of such charges.

Article 7: RIGHT OF WITHDRAWAL

7.1 Buyers who are not consumers have no right of withdrawal.

7.2 In accordance with Article VI.47 of the Belgian Code of Economic Law, the consumer has a right of withdrawal within 14 calendar days from product delivery.

Withdrawal may be communicated to QNT:

- Via the form at: Formulaire de rétractation SPF Économie
- By email: orders@qntsport.com
- By mail:
QNT - Customer Service
Technoparc de Thudinie, 3
6536 Donstiennes, Belgium

7.3 The customer should retain proof of return (e.g., registered post).

7.5 Returns must be sent to:

QNT - Customer Service
Technoparc de Thudinie, 3
6536 Donstiennes, Belgium
Phone: +32 71 534 811
Fax: +32 71 534 809

7.6 No right of withdrawal applies in the cases listed in Article VI.53 of the Code of Economic Law, such as:

- Customized or personalized products
- Perishable goods
- Sealed products opened after delivery for hygiene reasons

7.7 Under Article VI.51 §2 of the Code of Economic Law, the consumer is liable only for product depreciation from improper handling.

7.8 In the event of valid withdrawal, the Buyer may choose a refund or store credit. Refunds will be issued within the timeframe set by law.

Article 8: WARRANTY

8.1 Unless otherwise agreed, the Seller guarantees that products conform to the specifications at the time of order under normal usage. Consumers benefit from the legal warranty of conformity.

8.2 Professional Buyer: Visible defects must be reported within 7 days of delivery. Hidden defects must be reported within 15 days of discovery or when they should have been discovered. Legal action must follow applicable regulations. Amicable settlement is encouraged.

8.3 If the goods are delivered to a third party, acceptance by the third party constitutes approval by the Buyer. Complaints by third parties are the Buyer’s sole responsibility.

Article 9: PAYMENT

9.1 The Buyer must pay for products at the time of ordering.

9.2 The invoice is deemed accepted unless disputed in writing within 15 calendar days.

Article 10: RETENTION OF TITLE

10.1 Ownership remains with the Seller until full payment of the product and any other amounts due.

Article 11: FORCE MAJEURE

11.1 QNT shall not be liable for delays or failure to perform due to force majeure as defined under Belgian law (Articles 1147 ff. of the Civil Code). This includes, but is not limited to: natural disasters, fires, floods, strikes, armed conflict, terrorism, epidemics, transport disruptions, raw material shortages, or exceptional administrative decisions.

In such cases, QNT’s obligations may be suspended or the order may be cancelled by either party without compensation.

Article 12: INTELLECTUAL PROPERTY & PRIVACY

12.1 The QNTSPORT.COM service is for personal use only.

12.2 The Seller retains exclusive rights to all data under the law of 31 August 1998 (implementing the EU directive of 11 March 1996).

12.3 All trademarks, texts, images, audio, and visuals on the Seller’s website are protected by copyright, trademark, patent, and image rights, and remain the property of the Seller or its partners.

12.4 Any reproduction is considered infringement and subject to civil and criminal liability.

12.5 The Seller reserves the right to collect user data for order processing, advertising, payment handling, and customer service. Users have the right to access and correct their data.

Article 13: PHOTOS, CHARACTERISTICS, INFORMATION & PRICES

13.1 The Seller strives for accuracy but cannot guarantee the absence of errors. In case of mistakes, the Buyer may cancel the contract before the new conditions apply.

13.2 The Seller may change information or prices at any time, except after an order is placed. Product photos and illustrations are not contractually binding.

Article 14: LIMITATION OF LIABILITY

14.1 The Seller is not liable for direct or indirect damage to the Buyer’s IT system resulting from the use of the website.

14.2 The Seller aims to describe products as accurately as possible but accepts no liability for typographical or unintentional errors.

Article 15: APPLICABLE LAW & JURISDICTION

15.1 The Buyer-Seller relationship is governed by Belgian law.

15.2 If any clause is invalid, the others remain effective.

15.3 Any disputes will be subject exclusively to the competent court under applicable Belgian law.

Article 16: ONLINE DISPUTE RESOLUTION

16.1 In accordance with EU Regulation 524/2013, Buyers may resolve disputes via the platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home

Article 17: LANGUAGE

In the event of disputes regarding interpretation, the French version shall prevail.

Updated on 07/07/2025 at 12:00 am